Refund policy
At Olabrands, we are committed to providing high-quality products and ensuring customer satisfaction.
📅 Return Period
You have 14 days from the date of delivery to request a return.
✅ Eligibility for Returns
To be eligible for a return, items must meet the following conditions:
- Unused, unworn, and in original condition
- All original tags must be attached
- Returned in the original packaging
We reserve the right to refuse returns that do not meet these conditions.
📩 How to Request a Return
To initiate a return, please contact our support team at:
Email: olabrands.shop
Phone: +1 416-979-1836
Please include your order number and reason for the return in your request.
💳 Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed within 5–10 business days
- The refund will be issued to your original payment method
🚚 Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- If the item is defective or incorrect, we will cover the return shipping costs
❌ Non-Returnable Items
Certain items may not be eligible for return, including:
- Final sale items
- Gift cards
- Personalized or custom products
Contact Information:
Olabrands
352 Pape Ave, Toronto, ON M4M 2X1, Canada
Email: olabrands.shop
Phone: +1 416-979-1836